Though she gained valuable experience behind the scenes, it was on the dining room floor where she truly came into her own. With a natural elegance and a deep love for people, Surprise found her calling in front-of-house service. Over time, she rose to become Restaurant Mosaic’s Maître D’—a role in which she brought grace, warmth, and precision to every guest experience.

While service is her passion, she remains closely tied to the kitchen. Surprise plays an important role in developing non-alcoholic pairings, exploring flavour combinations, and baking the delicate biscuits served with tea and coffee. Her understanding of both the dining room and the kitchen gives her a rare perspective on the full arc of hospitality.

With 17 years of experience under Chef Chantel’s mentorship, Surprise has cultivated a deep respect for detail, a refined palate, and a calm command of the floor. Her presence is steady, her smile ever genuine, and her devotion to excellence unmistakable.